Shipping policy
Shilajit Life Shipping Policy
Introduction
Welcome to Shilajit Life! We are committed to providing our customers with high-quality products and exceptional service. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our Shopify store.
Order Processing
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Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include your order details and a confirmation number.
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Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
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Domestic Shipping United Kingdom
- Express Shipping: [1] business days, £Free
- International Shipping: Depends on the destination and service used.
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Note: Delivery times may vary depending on the destination country and customs processing.
Shipping Methods
We use reputable carriers to ensure your order arrives on time and in good condition. Our shipping carriers include [List of Carriers, e.g., ROYAL MAIL, UPS, FedEx, DHL, USPS].
Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier’s website.
Customs, Duties, and Taxes
Shilajit Life is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If you have a P.O. Box, please ensure to choose a shipping method that supports delivery to P.O. Boxes.
Damages and Lost Packages
Shilajit Life is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Incorrect Shipping Addresses
Please ensure that you provide the correct shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize the shipping address is incorrect, please get in touch with us immediately at [Customer Service Email] to rectify the mistake.
Contact Us
For any shipping-related questions or concerns, please get in touch with us at:
- Email: hello@shilajitlife.com
- Phone: 07834809513
- Address: 4 Sliverstone Mews, Maidenhead, SL6 4JR
We strive to respond to all inquiries within 24-48 hours.